What are TLC's hours of operation?
Closed Friday & Saturday
Sun: 3:00 PM - 5:00 PM
Mon: 4:00 PM - 8:00 PM
Tues: 8:00 AM - 3:00 PM
Wed. 10:00 AM - 5:00 PM
Thurs. 8:00 AM - 3:00 PM
We ONLY offer teletherapy services!
Teletherapy is offered through a HIPPA compliant telehealth system.
Closed Friday & Saturday
Sun: 3:00 PM - 5:00 PM
Mon: 4:00 PM - 8:00 PM
Tues: 8:00 AM - 3:00 PM
Wed. 10:00 AM - 5:00 PM
Thurs. 8:00 AM - 3:00 PM
We ONLY offer teletherapy services!
Teletherapy is offered through a HIPPA compliant telehealth system.
What is the process for starting therapy at TLC?
- Contact TLC via email and/or phone to express your interest in therapy with us.
- You will be contacted within 48 hours.
*Please note, therapists are in session. The turnaround time may be longer depending on when you reach out for services. - You will receive 2 forms (insurance and intake application) to complete via email in a secure portal. *Please complete both forms to avoid a processing delay or not getting scheduled with a therapist.
- Once the forms are returned to TLC, we will reach out to your insurance provider to verify your co-pay, if applicable.*Please note, insurance companies are low staffed and are taking longer to verify insurance co-pays. TLC cannot control this process, if you are using insurance, we ask that you be patient!
- Soon as your insurance and co-pay has been verified, you will be notified via email and matched with one of our therapists to set up your first session!
What state does TLC provide teletherapy?
Whether you live in Philadelphia, Pittsburgh, Erie, Harrisburg, or York, TLC is here to help you!
- Pennsylvania
Whether you live in Philadelphia, Pittsburgh, Erie, Harrisburg, or York, TLC is here to help you!
How much is therapy at TLC?
- Teens $100 (14-19 years old)
- Individuals $120 (20+ years old)
What type of payments does TLC accept?
Credit or Debit transactions will have a surcharge $1-$5.
- Discover
- Mastercard
- Visa
- HSA/FSA
Credit or Debit transactions will have a surcharge $1-$5.
Which insurances does TLC accept?
TLC does not accept Medicaid, Medicare or EAP. TLC accepts the following commercial insurances only for PA residents:
TLC does not accept Medicaid, Medicare or EAP. TLC accepts the following commercial insurances only for PA residents:
- Aetna
- Blue Cross Blue Shield
- ComPsych
- Highmark
- Humana
- Optum
- United HealthCare
How long are online sessions at TLC?
- 45 mins Optum/United HealthCare
- 55 mins Blue Cross Blue Shield/ComPsych/Humana
- 1 hour Self-Pay and Aetna/Highmark
What is TLC's cancellation policy?
Please provide 24 hour notice if you need to cancel or change your scheduled appointment. Appointments not cancelled with 24 hour notice will be charged a half-session fee (self-pay) or copay amount (insurance).
Please be on time for your session as other clients may have appointments immediately following yours. If you are late, the session will still end on time and you will still be responsible for full payment or copay amount.
Please provide 24 hour notice if you need to cancel or change your scheduled appointment. Appointments not cancelled with 24 hour notice will be charged a half-session fee (self-pay) or copay amount (insurance).
Please be on time for your session as other clients may have appointments immediately following yours. If you are late, the session will still end on time and you will still be responsible for full payment or copay amount.
What do I need for teletherapy?
- Access to a computer/phone with a camera
- Wi-Fi connection
- A quiet, noise-free home office space that is free of distractions
How is online therapy beneficial compared to seeing a therapist in person?
They are both great ways to attend therapy. It boils down to your preference. Teletherapy is available to almost anyone as long as you have access to a computer/phone.
They are both great ways to attend therapy. It boils down to your preference. Teletherapy is available to almost anyone as long as you have access to a computer/phone.
- Online therapy allows you to heal from the comfort of your own home without having to worry about transportation issues (parking, gas, traffic, etc.) or childcare.
- Online therapy can also help you keep your appointments and minimize no-shows at face-to-face sessions.
- Online therapy is so flexible in that, you can have a late-night session for whatever reason you can't attend therapy during 9 to 5 hours.
What if I am in a crisis?
If you are in a crisis, online therapy is not the best option for you.
Call the National Suicide Prevention Lifeline 1-800-273-8255 or text "NAMI" to 741741.
If this is an emergency, call 911 or going to your nearest crisis center is best.
Call the National Suicide Prevention Lifeline 1-800-273-8255 or text "NAMI" to 741741.
If this is an emergency, call 911 or going to your nearest crisis center is best.
What should I look for in a therapist? How will I know if it’s a ‘good fit’?
- Credentials: Credentials don’t automatically mean that someone is a great therapist, but it lets you know the therapist has at least met certain minimum standards to be a therapist.
- Experience: Experience makes a tremendous difference, particularly those trained in specific mental health areas. There is no need to avoid newer therapists, they regularly consult with more experienced colleagues. It’s okay to ask questions about their background.
- Therapeutic Relationship: A therapist should feel like a potential partner on your journey towards growth; someone that you can connect with. They should impart some sense of hope and you certainly should not walk away feeling looked down on, told off, judged, mocked or criticized.
- Therapists’ Theoretical Orientation: You certainly don’t need to know about your therapist’s theoretical orientation to enjoy its benefits, but some people do resonate more with one approach than another.
It is suggested to go to therapy at least 2–3 times before deciding to leave or stay with a therapist. It's totally okay to therapists shop.
What if I need my therapist to appear in court on my behalf?
The fee is $250 per hour for a deposition. Whomever issues a subpoena, defendant or plaintiff, is responsible for payment. The fee must be paid in full 30 days prior to the expected court date. If you (the client) request and signed a release of your records, the fee is $2 per page for medical records. The fee must be paid in full 30 days prior to the expected court date.
The fee is $250 per hour for a deposition. Whomever issues a subpoena, defendant or plaintiff, is responsible for payment. The fee must be paid in full 30 days prior to the expected court date. If you (the client) request and signed a release of your records, the fee is $2 per page for medical records. The fee must be paid in full 30 days prior to the expected court date.
